FAQ

As we work together on your wellness journey, please take a moment to review some frequently asked questions that we receive in order for us to better serve you on your next visit.

What type of clinic is Intown Primary Care (IPC)?

Intown Primary Care is an Internal Medicine/Primary Care practice, however, our providers also specialize in HIV/AIDS, hormone replacement therapy (HRT), cosmetics/aesthetics, and some mental health issues.

Are you accepting new patients?

Yes, all of Intown Primary Care locations are accepting new patients. The next available appointment will vary based on location and provider. Please give us a call today to schedule an appointment.

What insurance plans do you accept?

We participate in most plans from Medicare, Medicaid and Commercial Insurances. However, because every plan differs per patient, we ask that you contact your insurance company directly to be certain that Dr. Scott B. Parry is a participating provider in your network.

If you are without health insurance, take a look at our affordable in-house medical membership plan. This service was designed with you in mind to help with the cost of care for patients who do not have insurance. Click here to learn more about the IPC Medical Plan.

What are your office hours?

Intown Primary Care office hours are as follows: 

Virginia Highland (Ponce de Leon Road):

Monday-Thursday: 8:30 a.m. - 5 p.m.
Friday: 8:30 a.m. - 4 p.m.

 

Morningside/Midtown (Cheshire Bridge Road):

Monday-Thursday: 8:30 a.m. - 7 p.m.
Friday: 8:30 a.m. - 4 p.m.
Saturday: 9 a.m. - 3 p.m.
Sunday: 11 a.m. - 3 p.m.

Note: The Providers take lunch at both locations Monday - Friday between 12 p.m. and 2 p.m.

Do you accept walk-ins?

Yes, we accept walk-ins at all Intown Primary Care locations. Please keep in mind that walk-ins are seen on a first come first serve basis by the first available provider.

Virginia Highland (Ponce de Leon Road)

Monday-Thursday: 8:30 a.m. - 4 p.m.
Friday: 8:30 a.m. - 3 p.m.

 

Morningside/Midtown (Cheshire Bridge Road)

Monday-Thursday: 8:30 a.m. - 6 p.m.
Friday: 8:30 a.m. - 3 p.m.
Saturday: 9 a.m. - 2 p.m.
Sunday: 11 a.m. - 2 p.m.

Note: The Providers take lunch at both locations Monday - Friday between 12 p.m. and 2 p.m.

Can I request a specific provider if I choose to utilize the walk-in hours?

Unfortunately not. If you have a certain provider that you feel more comfortable with, please contact the office to schedule an appointment.

What is a NP and can they provide the same treatment for me as Dr. Parry?

A Nurse Practitioner (NP) is an advanced practice registered nurse that has acquired a master’s degree. They have advanced training in diagnosing and treating illnesses. Nurse Practitioners diagnose and treat illnesses, administer physical exams, prescribe medications, and so much more.

What do I need to do in order to start hormone therapy?

For newly transitioning patients, our providers require a letter from a therapist and all lab work must be done before the process can start.

Are there specific instructions regarding medication refills?

We ask that patients are responsible for anticipating their need for refills. Requests may take up to 48 hours to process. You can request a refill via our secure patient portal, secure voice messaging system, or by speaking to one of our friendly staff members directly.

Why do I have a bill from the lab?

Receiving a bill from the lab can come for a number of reasons. The top two reasons are that certain tests are not covered under your plan or the amount has been applied to your deductible. However, if you have received a bill from any lab, please contact them directly. They will advise you on the detail of the bill or as to whether or not you should contact IPC for further actions.